Consent Policy

1. Introduction

At Lumina Accounting Solutions, we value the privacy and security of your personal information. This Consent Policy explains how we obtain, use, and manage consent for the collection and processing of your personal data in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.

By using our website and services, you acknowledge that you have read and understood this Consent Policy.

2. Types of Consent

We obtain consent from you in the following ways:

• Express Consent: When you actively and explicitly agree to the collection and processing of your personal information, such as by checking a box on our forms or clicking an "I agree" button.
• Implied Consent: When your actions reasonably indicate your agreement to the collection and processing of your personal information, such as providing your information for a specific purpose.
• Parental Consent: When required for children under the age of 18, we obtain verifiable consent from a parent or legal guardian before collecting and processing personal information.

3. How We Obtain Consent

We obtain your consent through various means, including:

• Website forms where you provide your information
• Checkbox confirmations on our website
• Cookie consent notices
• Written agreements for our services
• Verbal consent during consultations (which is documented)

4. What You're Consenting To

When you provide consent, you are agreeing to:

• The collection and processing of your personal information as described in our Privacy Policy
• Receiving communications from us related to our services
• The use of cookies and similar technologies as described in our Cookie Policy
• The sharing of your information with third parties as outlined in our Privacy Policy

We will always inform you about the specific purposes for which we collect and process your personal information at the time of collection.

5. Withdrawing Consent

You have the right to withdraw your consent at any time. To withdraw your consent, you can:

• Use the "unsubscribe" link in our email communications
• Contact us directly using the information provided at the end of this policy
• Update your preferences in your account settings (if applicable)

Please note that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal. Additionally, if you withdraw consent, we may still process your personal information if we have another legal basis for doing so, such as a legal obligation or legitimate interest.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide certain functionality. When you first visit our website, you will be presented with a cookie consent notice that allows you to accept or decline non-essential cookies.

Essential cookies that are necessary for the basic functioning of our website do not require your consent and are always active. You can manage your cookie preferences at any time through your browser settings.

7. Children's Privacy

We do not knowingly collect personal information from children under the age of 18 without obtaining verifiable consent from a parent or legal guardian. If we discover that we have collected personal information from a child without appropriate consent, we will promptly delete that information.

If you believe we may have collected information from a child under 18 without proper consent, please contact us immediately.

8. Changes to This Policy

We may update this Consent Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Your continued use of our website and services after the effective date of the revised policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Consent Policy or the management of your consent, please contact us at:

Lumina Accounting Solutions
44 Loop Street, Cape Town, 8001, South Africa
Email: [email protected]
Phone: +27 (0) 21 525 6398