Privacy Policy

1. Introduction

Lumina Accounting Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you provide directly to us, such as:

• Name, email address, phone number, and other contact details
• Business information, including company name and address
• Payment information (processed through secure third-party payment processors)
• Information provided in forms, surveys, or other interactive portions of our website

2.2. Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address, browser type, operating system
• Pages visited, time spent on the site, and referring website
• Information collected through cookies and similar technologies

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and completing transactions
• Responding to your requests, comments, or questions
• Sending administrative information, such as updates, security alerts, and support messages
• Personalizing your experience on our website
• Marketing and promotional purposes (with your consent where required by law)
• Analyzing usage patterns and improving our website
• Protecting against, identifying, and preventing fraud and other illegal activities
• Complying with legal obligations

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers, consultants, and other third parties who need access to such information to carry out work on our behalf
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
• With your consent or at your direction

6. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Objecting to our use of your personal information
• Requesting that we restrict processing of your personal information
• Requesting portability of your personal information
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Lumina Accounting Solutions
44 Loop Street, Cape Town, 8001, South Africa
Email: [email protected]
Phone: +27 (0) 21 525 6398